Privacy Policy

This Privacy Policy has been localized specifically for Germany and India, reflecting the legal standards of the GDPR (EU/Germany) and the Digital Personal Data Protection Act (DPDPA) (India).

2. Types of Data Collected

We collect data to provide language learning services, manage batches, and process payments:

• Identifiers: First/Last name, date of birth, physical address, and email.
• Contact Details: Phone number (for WhatsApp marketing/updates), profile picture, and language preferences.
• Technical Data: Cookies, IP addresses, device information, and usage history.
• Financial Data: Purchase history and billing details (processed via Stripe/PayPal/Adyen).

3. Purposes of Processing

Your data is used for the following core activities:

• Language Training & Support: Managing registrations, conducting online classes (Zoom), and handling support requests (Zendesk).
• Marketing & Communication: Sending batch updates via WhatsApp Business, newsletters via Mailchimp/HubSpot, and SMS alerts.
• Analytics: Tracking website performance and user behavior via Google Analytics and Matomo.
• Advertising: Retargeting users interested in German courses via Meta (Facebook/Instagram), Google Ads, and LinkedIn.

4. Legal Basis for Processing (Germany & India)

We only process your data under the following legal grounds:

• Consent: You have given clear permission (e.g., signing up for a newsletter).
• Contract: Data is needed to fulfill your enrollment.
• Legal Obligation: To comply with tax or educational regulations.
• Legitimate Interests: To improve our services and protect against fraud.

5. Data Storage and Retention

Location: Data is stored on secure servers (AWS/Google Drive). For Indian students, data may be transferred to Germany/EU under Standard Contractual Clauses to ensure high protection levels.

Duration: We keep your data only as long as you are an active student. Enrollment records are kept as required by law (usually 6–10 years for financial/tax records).

6. Your Rights (GDPR & DPDPA Compliance)

Whether you are in Germany or India, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Fix any inaccurate personal details.
• Erasure: Request the deletion of your data when it's no longer needed.
• Withdraw Consent: Stop receiving marketing messages (WhatsApp/Email) at any time.
• Lodge a Complaint: Contact the German Federal Commissioner for Data Protection or the Data Protection Board of India.

7. Third-Party Services Used

8. Cookies and Tracking

We use trackers to remember your language settings and login sessions. You can manage your preferences through your browser settings or our dedicated Cookie Policy link on the website.

Last Updated: April 14, 2026