Frequently Asked Questions

The Learning Experience

Beyond grammar, we focus on conversational topics applicable to real life and careers. Every sentence and activity builds towards CEFR fluency, allowing learners to apply skills immediately.

No, we are a professional online language school. Unlike apps, we offer live classes with certified, native-level teachers because nothing replaces real human interaction and customized feedback.

We offer German and English from A1 to C1, and specialized Business English and Spanish up to B2. We also provide certificates for each completed CEFR level.

Our Teachers

Our teachers are certified, native-level professionals with a history of teaching excellence. Teaching is their full-time career, not a hobby.

Rotating teachers exposes you to different accents and dialects, making you ready for the real world. However, if you find a teacher you love, you can book their specific classes as well.

Technology & Classes

You only need three things: a stable internet connection, a computer, and the free video conferencing tool **Zoom**.

Definitely not. Our classes are available 24/7 across all time zones. You make your own schedule based on your availability—whether that's 7am or 10pm.

Plans & Payments

We accept Debit/Credit cards, PayPal, and Sofort (Bank Transfer).

Yes. Monthly plans can be canceled at any time through your account settings and will not renew for the next month. Trial periods must be canceled before the 7th day to avoid charges.

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Contact

201, MBC Building, Lajamni Chowk, opposite Opera, Shanti Niketan Society, Mota Varachha, Surat, Gujarat 394101, India

+91 90163 54402

info@sterninstitute.com

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